It’s crazy to think that so far almost 20,000 concerts and special events have been cancelled or postponed due to the coronavirus pandemic. Now Live Nation, who owns Ticketmaster, has announced the Ticket Relief Plan and it appears to be the final edit of their ever changing cancellation and postponement refund policy.
First, if you are holding a Live Nation or Ticketmaster ticket, look for an email starting on May 1st that includes options for your specific show, they should look something like this:
Rescheduled events and indefinitely postponed events — If a new date has been set, your ticket will be automatically applied to that show, or you can request a refund “within 30 days of the new show date being announced.”
Events that have not yet been rebooked — “If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.” The 30-day clock doesn’t start until May 1st, so if you bought tickets to March and April you’ve got some time.
Cancelled events are being issued refunds and ar currently being processed.
Now, with all that being said, Live Nation is offering incentives for ticket holders to shows that were scheduled at a Live Nation venue. You can take credit instead of a refund for 150% of the cost, including fees, AND Live Nation will donate tickets to healthcare workers through their Hero Nation Program.
For more info, check out the Ticket Relief FAQs, and if you are holding a Live Nation or Ticketmaster ticket, look for an email starting on May 1st.